Terms & Policies
A legal disclaimer
By participating in training with Core Atelier, you acknowledge that you are voluntarily engaging in physical activity and assume all risks associated with exercise. The information provided is for general fitness purposes only and should not be considered medical advice. Always consult a healthcare professional before beginning any new fitness program, especially if you have pre-existing health conditions.
Core Atelier is not liable for any injuries or health issues that may arise during or after sessions. Results may vary and are not guaranteed.
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RESERVATION POLICIES:
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All services are to be paid for in advance to secure your appointment.
CANCELLATION POLICY:
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24 hours notice is required to cancel any booking type, or else you will be charged for the session at the full price. If you have paid for a block, then one of your block credits will be used. The same applies for no-shows.
Please be aware that you hold a re-occurring weekly slot (unless another arrangement has been arranged) and by requesting this space in my diary, you agree to kindly adhere to this agreement and attend these sessions where possible. One allowance per year is made for sick days where more than 24 hours notice is not possible.
To make a cancellation you can text, whatsapp, email or call me.
COVID-19
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Please let me know of any positive Covid tests in your household that fall within 7 days, either side of a visit to the studio.
All appointments taking place in the studio will be spread out to avoid people crossing over in the waiting room. Therefore, please try to arrive no earlier than 5 minutes before your appointment, and note that appointments will have to end on time.
MEDICAL CONCERNS:
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It is essential that you keep me up to date with any medical concerns that may affect your ability to exercise and by booking an appointment, you agree to keep me up to date with such concerns.
Privacy Policy - the basics
Privacy Policy for Core Atelier
Effective Date:08/04/2025
At Core Atelier, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you engage with our Pilates personal training services. By using our services, you agree to the terms of this policy.
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1. Information We Collect
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We collect personal information from you when you book a session, participate in training, or communicate with us. This information may include:
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Personal Identification Information: Name, email address, phone number, emergency contact information, and other similar details.
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Health and Fitness Information: Health history, physical condition, injuries, and fitness goals to tailor your Pilates training sessions.
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Payment Information: Credit card details or other payment methods used to process payments for services.
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Session Records: Information about your training sessions, including exercises performed, progress, and any modifications made to your routine.
2. How We Use Your Information
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The information we collect is used for the following purposes:
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To provide personalized Pilates training services and support your fitness goals.
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To communicate with you about your sessions, updates, scheduling, and any changes to services.
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To process payments for sessions, packages, or other services.
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To monitor your progress and ensure the best possible training experience.
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To comply with legal requirements and for our internal record-keeping.
3. How We Protect Your Information
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We implement a variety of security measures to maintain the safety of your personal information. These include:
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Storing sensitive information (such as payment data) securely and using encryption methods when applicable.
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Limiting access to personal information to authorized personnel only.
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Regularly reviewing and updating our security protocols to protect against unauthorized access, disclosure, or destruction.
4. Sharing Your Information
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We do not sell, rent, or trade your personal information to third parties. We may, however, share your information in the following limited circumstances:
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Service Providers: We may share your information with trusted third-party service providers who assist us with payment processing or other essential services. These parties are obligated to keep your information confidential.
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Legal Requirements: We may disclose your information if required to do so by law, such as in response to a subpoena, legal request, or to protect our rights.
5. Retaining Your Information
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We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, such as providing you with services, complying with legal obligations, resolving disputes, and enforcing agreements.
6. Your Rights
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You have the right to:
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Access: Request a copy of the personal information we hold about you.
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Update: Correct any inaccuracies in the personal information we have about you.
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Delete: Request that we delete your personal information, subject to legal or contractual obligations.
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Withdraw Consent: If you have provided consent for certain activities, such as receiving marketing communications, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at alyssia@me.com.
7. Cookies and Tracking Technologies
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We may use cookies or similar tracking technologies on our website to improve user experience. You can control cookies through your browser settings, though this may affect certain features of our site.
8. Children’s Privacy
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Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 18, we will take steps to delete that information.
9. Changes to This Privacy Policy
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We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or sending you an email.
10. Contact Me
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If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: